Originally Posted by icantbejon (Post 408594)

I've had pretty good service with Verizon Wireless. However, Verizon is a totally different story. Here we go....

A few years back I ordered that total package that everyone else has, the internet, house phone, and Directv. Price was right at the time. Directv shows up at my house about a week later for the install, no problems. Around that same time, my phone line is working, no problems. However, another week goes by and I still don't have my DSL modem. I call Verizon to find out what's up. They tell me it's been delivered. I don't have it, so of course I say as much. Then I comment that it was probably the package I saw sitting outside of an apartment I didn't think anyone lived at. The woman basically flips on me. She tells me that I have to go downstairs to knock on the door of that apartment and see if they have my mail. I tell her I'm not doing that. She says it's MY responsibility. I asked her if she seriously was telling me that it was my responsibility to go through other peoples' mail? She said yes. Then she blamed me for giving them the wrong address, to which I replied that Directv and Verizon phone all got the right (and same might I add) address as Verizon DSL. This woman just said that she was annotating my record to show that I didn't try and find the equipment and therefore no further help was given. I hung up on her then called back and talked with her manager. I finally got resolution, but it took a damn long time. Absurd.

Originally Posted by shilala (Post 408621)

I should have called Darrell to stomp her out. lol

Originally Posted by shilala (Post 408570)

I guess they're great as long as you never have a problem.
I'm spoiled by Apple and Dell and the electric compnay and gas company and Walmart, I suppose.
I just want resolution and to be treated like a customer. I think the frustration is cause I expect that, and expectations are nothing more than pre-meditated resentments.
I gotta get rid of them before they make me lose my mind. :D

Originally Posted by King James (Post 408548)

I've always liked Verizon. They get the best service in my area and haven't ever had a problem with their customer service ppl.

Originally Posted by DBall (Post 408679)

I believe that there's really nothing I hate more than Verizon and their employees in all services.

Originally Posted by DBall (Post 408679)

I believe that there's really nothing I hate more than Verizon and their employees in all services.

Originally Posted by BigAl_SC (Post 408784)

Biggest complaint now is the minimum 1400 minutes for the family plan, With the 10 new non-verizon numbers free and verizon to verizon free, we only use about 200 chargeable minutes for 4 phones. Seems like a waste.