Re: Okay, not trying to be "snobby", but...
 

Ok, 폴, I'll bite....why? Not trying to be sarcastic, so maybe I don't have a tiny bit of sense.

This my first post in this thread, so I will assume the other accusation doesn't apply.

Re: Okay, not trying to be "snobby", but...
 

Thats not snobby at all in my opinion.

Re: Okay, not trying to be "snobby", but...
 

Fatwallet/Slickdeals effect. There is a reason why customer service has gone down the tubes and it is partially because of advantageous assholes ruining it for everyone else.

Ashton did good by Tobii. If they didn't we'd probably see a continuation to this thread.

Re: Okay, not trying to be "snobby", but...
 

Fair enough. :)

Re: Okay, not trying to be "snobby", but...
 

Well just because I'm a MOD doesn't mean I'm not interested in the issue (as are apparently many other non-MOD members). And if I'm correct my friend no one has said or implied that anything unsavory is going on. We're just wondering what their response was.

If tobii doesn't want to share it, then I'm sure he'll say so. If not, apparently he's got you to make up his mind for him ;)

Re: Okay, not trying to be "snobby", but...
 

I can't speak for anyone else, but let me explain my own interest in tobii's (lack of) responses...

First off, you're absolutely right about this - and for that reason it would have made sense not to post this thread to begin with, as the logical conclusion was fairly foreseeable. Posting after a bad customer service experience is one thing, but as it stands this thread has no real purpose. The fill in the blanks outcome is pretty obvious, without giving the satisfaction of any sort of detail.

Second, since he never said anything about the cigar tasting bad or not smoking well due to the stem, I can only imagine it was fine and just happened to have a stem in it. Certainly if I were writing a complaint letter, I wouldn't leave out a "detail" such as the whole cigar being ruined, if that were the case (also he says he pulled it out of the NUB - sounds like it was perfectly enjoyable). As such I guess if a cigar with a stem doesn't satisfy him, I have a morbid curiosity to know what DOES satisfy him. Must have been quite a haul! Griping about a cigar that tastes and smokes fine but has a stem in it is like griping about the fact that my sports car doesn't have cup holders. IF in fact the stem didn't hinder the smoking, I would go so far as to say that tobii IS the guy ruining customer service for the rest of us.

Re: Okay, not trying to be "snobby", but...
 

those are some strong unfounded words mmblz, particularly with your position on this forum.

Re: Okay, not trying to be "snobby", but...
 

I read a thread where someone said a stem in a cigar will cause a bitter taste. I can also imagine it would cause major burning issue.

I am new to this and have only experienced very small stems which were not much of an issue. The pic shows a huge stem and I can imagine it could be a problem. Just a thought. Maybe the OP can fill us in....

Re: Okay, not trying to be "snobby", but...
 

all it would take to clarify is a reply by the OP to the question posted 3 or 4 times that seems to go ignored in favor of talk of "tree trunks"...

Re: Okay, not trying to be "snobby", but...
 

i know my cigars smoke wonderfully with a huge stem in them....

Re: Okay, not trying to be "snobby", but...
 

:tpd:

Re: Okay, not trying to be "snobby", but...
 

Seems to me the effect is the same at this point - he said he emailed them a problem and that they responded in such a manner to "render him speechless". The obvious implication is that Ashton went overboard in response to his complaint. I don't see how witholding the specifics will prevent other less deserving consumers from floating a few complaints Ashton's way.

Re: Okay, not trying to be "snobby", but...
 

twI did yesterday morning! It was in a Flor De Oliva! It was a big one too!

Re: Okay, not trying to be "snobby", but...
 

Damn Tobi, I don't think your 4x4 could roll over those stumps...