[shemp]

I am a Cuban crafters club member and highly praise their smokes and their customer service. Call back or email again and talk to the supervisor, i think his name is alberto. Just as with any company shipping problems will occur, i work as a supervisor of packaging so i hear the complaints all day long, i have only had very generous customer service resolution from cuban crafters. perhaps you got one of the guys in a hurry or something else was going on, but i woukld definately send a second email, explain that this is a second email, leave a phone number contact, and they will respond prolly with extras...my 2 cents