Decisions, decisions...your opinions??

[irratebass]

*UPDATE*

I called them today and spoke to a young woman she said she received my VM and she asked which cigars had the beetles in them I informed her and she said was going to speak to her boss about what could be done.

I told her that I had a suggestion, I told her that I would like a shipping label to send them back and get a full refund then exchange it for a Stinky. She said ok and would talk to her boss and call me back.

She called back and asked if I had pics that I could send to them. I sent the pics and called them back 3 hours later to see what the decision was.

She informed me that she didn't want the cigars back (can't blame her I guess) and she is sending me out a stinky today and I will also recieve a $5 off coupon for my next purchase.

So I am happy with their customer service, I just wished they would have called me back the 2nd time instead of me calling them.

Hopefully I won't have any infestations with the other cigars, gonna freeze them for a good week at least.