How to deal with poor service?

[fencefixer]

David I understand you're trying to express dissatisfaction while being discrete about it because you mean "no harm", I totally understand and respect that.

However, without explaining what vendor and product is involved, I can guarantee you that the outcome will be 0. We know you're not trying to be disrespectful, you just want what you paid for. So please explain what product you purchased from whom and what the problem is.