How to deal with poor service?

Now you can say I am being picky. If I would have bought from a store I could return or exchange for another humidor. I gave the option to have everything fixed and was jerked around for a few months. At that point I requested a refund and it was agreed apron. After 9 months I have received about $250.

You will see in the last picture the gap at one end can hold a credit card and DL. the flash light show the gad as well. The other side is tight. The picture with the credit card and flash light showing the chipped wedge sill is a major concern I have and could be minor to other. Point is I paid a lot of money to have a custom humidor to be made. I could shave gone with something else for around the same price and not had a problem. If I did the company would have taken it back and replaced with a good unit.

The whole point is customer service, keep your word, and of course now refund my money.