Junk customer service at cheap humidors - Page 2

12-21-2009, 06:26 PM

Quote:

Originally Posted by NCRadioMan

Sounds like good customer service to me.

If you need a place to store smokes, use a clean cooler.

Quote:

Originally Posted by NCRadioMan

I've got three from them and couldn't be happier.

I've bought from them before, and have been very happy and satisfied.

Quote:

Originally Posted by cory

.I call them up and i get this lady who offers me the choice of either having it picked up and a refund issued(im going to cuba sunday and coming back with three boxes so i sorta need a humidor) or giving me back some cash,15% to be exact.

I tried to haggle and get them to comprehend that i dont want a refund,i want a humidor that isnt damaged and i need it now so i can get it ready for when i get back.

Sounds to me they made an effort to make good. Sound customer services practices.

Out of curiousity, why did you try to haggle (your words) since you don't want a refund (your words).

Out of further curiousity, you want a humidor that isn't damaged (your words) and you need it now (your words).

What would you have her do? Drive to your house and repair the humdior herself??

bobarian · 12-21-2009, 06:22 PM

Doesnt look like Cory stuck around to introduce himself or wait for a response. Dave seems like a good guy and has made the offer to pick up and issue a credit. A new humidor could be ordered and delivered by the time Cory returns from his trip. If not the boxes could be temporarily stored in zip lock bags or a cooler. Damaged feet could have happened when shipped and the tops falling off the humidification devices is pretty common.

pnoon · 12-21-2009, 06:27 PM

Quote:

Originally Posted by SmokinApe

Welcome aboard! You should post in the "New Inmate" forum and tell us a little about yourself...

Quote:

Originally Posted by bobarian

Doesnt look like Cory stuck around to introduce himself or wait for a response.

To me, that speaks volumes.

Blueface · 12-21-2009, 06:28 PM

I have never had any problems with this vendor.
I think I have purchased two or three in the past.
Seems to me the vendor handled this professionally.
He didn't lie about what it was (gift) to avoid taxes.
He offered to refund.
He offered a discount on the damaged one.
Only thing that seems to be missing is an offer for a hooker to enjoy the smokes with but don't recall cheap humidors selling them.
Kind of weird one post, first post, to trash a vendor that seems to have acted as expected.

Savor the Stick · 12-21-2009, 06:44 PM

A first post is NEVER the place to air problems dealing with a vendor....not exactly sure what the problem was???But as Peter said It spoke volumes:
1. Only post one time to trash a vendor.
2. Didn't stick around and post and intro.

Nice meeting you Cory!

kydsid · 12-21-2009, 06:46 PM

Quote:

Originally Posted by Blueface

Only thing that seems to be missing is an offer for a hooker to enjoy the smokes with but don't recall cheap humidors selling them.

You have to go to their sister site: cheapwhores.com

12-21-2009, 07:05 PM

"Didnt stick around" for a response?Cmon now,people have things to do.Look fellas,im not here to **** on any site,i never said to not deal with them,all i said was that i felt i got bad service and heres why.

Bobarian

So are you mad that a vendor did not falsify importation documents so you could avoid Canadian Taxes?
Or are you mad because they offered to pick up the humidor and refund your money?
Or are you mad because they only offered you a 15% refund if you chose to keep the humidor[quote]

Honestly Bobarian ,yes i am,they admited to doing it for everyone else,why not me?Pick up the humidor and refund?I need a humi posta haste,thats not going to help me out.I put forward the suggestion of sending me another while i waited for mine to get picked up,no dice.15% refund for a product will still perform its intended purpose but is now considerably less aesthetically pleasing?Honestly ,no ,thats not enough.I simply cant afford to have it returned then have another with yet another charge come along,i budgeted for a certain amount spent on a humidor and thats all i have.

Next...

"captain53

What is unacceptable about a full refund and buying another humidor somewhere else of your choice?"

I have time constraints Cap,im leaving to go to Cuba sunday and will rtn the following sunday with some cigars i had planned to store in my new humi.Waiting for another humi isnt an option i would like to exercise.Given im not as experienced as some of you and didnt know i could store them in ziplock bags for very long.

"Bobarian

Doesnt look like Cory stuck around to introduce himself or wait for a response. Dave seems like a good guy and has made the offer to pick up and issue a credit. A new humidor could be ordered and delivered by the time Cory returns from his trip. If not the boxes could be temporarily stored in zip lock bags or a cooler. Damaged feet could have happened when shipped and the tops falling off the humidification devices is pretty common."

Jesus,are you this guys butt buddies or what?Anymore brown nosing and youll be livin in his pooper,jk.But really,i appreciate this offer that was never actually made...to me anyways...but i would like a humi now(have at er with the impatience jokes),i paid to have it this week and thats the point of this post,bad service,having one waiting for me when i return isnt good service.

And the last one...

"Resipsa

Sounds to me they made an effort to make good. Sound customer services practices.
Out of curiousity, why did you try to haggle (your words) since you don't want a refund (your words).
Out of further curiousity, you want a humidor that isn't damaged (your words) and you need it now (your words).
What would you have her do? Drive to your house and repair the humdior herself"

I "haggled" because i thought 15%was not fair,not terribly confusing is it?15%refund for something that disapoints me everytime i look at it?In my eyes thats not acceptable.What would i have her do?Easy,send me another one while im waiting,charge me for a second then refund me the humi that gets brought back,confused?Probly right?

Again guys,maybe this wasnt the best idea for a first post and maybe im being a big **itch but i feel kinda screwed.I didnt mean to sully Cheaphumidors.com,i shopped there precisely because of this site and its very good reviews of cheaphumidors.com.If my case is an exception then let this Dave person come forward,contact me and we can sort this out.

Chris. · 12-22-2009, 06:06 PM

I've never ordered from them before. I've been tempted by the imperfects, but there is no way of knowing what is imperfect about them, so I avoided it. I think I bought my cedar trays from them though. 2 out of 4 were glued poorly together, but that's not an issue really. Otherwise they were fine. They answered my emails and questions about the problem promptly as well. It sounds to me like they made good efforts to satisfy a customer.

G G · 12-21-2009, 06:56 PM

12-21-2009, 07:12 PM

Theres no need to close this,in not an argument,its a discussion

papajohn67 · 12-21-2009, 07:16 PM

Tough crowd tonight.

12-21-2009, 08:13 PM

Your right Blueface,first post and i *****ed up a storm,apparently thats not on,but whats done is done and all i wanted was fair treatment.Like i said earlieri shopped at cheaphumidors precisely because of the rave reviews the site gets here,im sure its done well by many,just not this cat.

Blueface · 12-21-2009, 08:20 PM

Quote:

Originally Posted by cory

Your right Blueface,first post and i *****ed up a storm,apparently thats not on,but whats done is done and all i wanted was fair treatment.Like i said earlieri shopped at cheaphumidors precisely because of the rave reviews the site gets here,im sure its done well by many,just not this cat.

We have all done it.
Introduce yourself in the new member thread and welcome to CA.
It can only get better.

G G · 12-21-2009, 08:22 PM

Quote:

Originally Posted by Blueface

We have all done it.
Introduce yourself in the new member thread and welcome to CA.
It can only get better.

Sage advice.

bobarian · 12-21-2009, 08:36 PM

Quote:

Originally Posted by Blueface

We have all done it.
Introduce yourself in the new member thread and welcome to CA.
It can only get better.

Short and sweet, well stated Carlos.

Cory, we all honestly want you to be a contributing member here. First posts can be forgotten. I know we all hope this gets resolved for you.

12-21-2009, 08:52 PM

Ye,i read that to my lady friend and she laughed.Thanks for letting me **itch it up a bit guys,just feelin pissed ya know

12-21-2009, 09:14 PM

Frankly, I'd be upset, too, but shipping anything into Canada worries me. I'm terrified of it going through customs and getting damaged in any way. And I must say, that's a nice humi.

Tarks · 12-21-2009, 09:43 PM

Wow, I'm pissed. cory may have gone about this the wrong way but come on guys. This is no way to welcome a new member.

And with all the P*FF comments. Ridiculous. Grow up.

pnoon · 12-21-2009, 10:40 PM

Quote:

Originally Posted by Tarks

And with all the P*FF comments. Ridiculous. Grow up.

I respectfully disagree, Jeff.

Many people here, myself included, were treated rather poorly at pvff.com. The dicktator there would close threads at the drop of a hat if he didn't like or agree with a person's opinion. That doesn't happen here.

For anyone here to take an occasional jab at pvff is understandable.

zmancbr · 12-21-2009, 10:46 PM

Quote:

Originally Posted by pnoon

I respectfully disagree, Jeff.

Many people here, myself included, were treated rather poorly at pvff.com. The dicktator there would close threads at the drop of a hat if he didn't like or agree with a person's opinion. That doesn't happen here.

For anyone here to take an occasional jab at pvff is understandable.

It got so bad that I couldn't even hang around that trash site to deal with the spam and try to find a topic layered in garbage...

On to this topic. Cory sorry to hear your experience wasn't all that you thought it would be. It sounds like you were offered several fair choices. I'm betting that they can't offer you more than 15% since they need to return the damaged product to get their money back. The 15% is probably most of their overhead and is prob the best they can do. I have ordered from them before and had nothing but great things to say!

Perhaps you can just use a clean cooler for now until you can return the humi and get a new one in better shape? That would really be an easy short term fix. I know you wanted a nice humi to show off your sticks, but $hit happens and its not the vendors fault that Canada can't ship a package to ya... (cheap shot I know...

)

I hope it works out for ya!

12-21-2009, 06:22 PM	#2
bobarian Cranky Habanophile Join Date: Oct 2008 Location: Wine Country Posts: 8,869 Trading: (51)	Re: Junk customer service at cheap humidors Doesnt look like Cory stuck around to introduce himself or wait for a response. Dave seems like a good guy and has made the offer to pick up and issue a credit. A new humidor could be ordered and delivered by the time Cory returns from his trip. If not the boxes could be temporarily stored in zip lock bags or a cooler. Damaged feet could have happened when shipped and the tops falling off the humidification devices is pretty common.

12-21-2009, 06:28 PM	#4
Blueface Gramps 4x's Join Date: Oct 2008 First Name: Horatio Seymore Hiny Location: Boca Raton - North of La Habana Posts: 8,774 Trading: (8)	Re: Junk customer service at cheap humidors I have never had any problems with this vendor. I think I have purchased two or three in the past. Seems to me the vendor handled this professionally. He didn't lie about what it was (gift) to avoid taxes. He offered to refund. He offered a discount on the damaged one. Only thing that seems to be missing is an offer for a hooker to enjoy the smokes with but don't recall cheap humidors selling them. Kind of weird one post, first post, to trash a vendor that seems to have acted as expected. __________________ Little known fact: I am a former member of the Village People - The Indian

12-21-2009, 06:44 PM	#5
Savor the Stick ~Loves the Lord~ Join Date: Oct 2008 First Name: Kevin, or just K Location: Wichita Falls, Texas Posts: 1,945 Trading: (67)	Re: Junk customer service at cheap humidors A first post is NEVER the place to air problems dealing with a vendor....not exactly sure what the problem was???But as Peter said It spoke volumes: 1. Only post one time to trash a vendor. 2. Didn't stick around and post and intro. Nice meeting you Cory! __________________ Pastor K Please Support the Troops

12-21-2009, 07:05 PM	#7
cory Guest Posts: n/a	Re: Junk customer service at cheap humidors "Didnt stick around" for a response?Cmon now,people have things to do.Look fellas,im not here to ** on any site,i never said to not deal with them,all i said was that i felt i got bad service and heres why. Bobarian So are you mad that a vendor did not falsify importation documents so you could avoid Canadian Taxes? Or are you mad because they offered to pick up the humidor and refund your money? Or are you mad because they only offered you a 15% refund if you chose to keep the humidor[quote] Honestly Bobarian ,yes i am,they admited to doing it for everyone else,why not me?Pick up the humidor and refund?I need a humi posta haste,thats not going to help me out.I put forward the suggestion of sending me another while i waited for mine to get picked up,no dice.15% refund for a product will still perform its intended purpose but is now considerably less aesthetically pleasing?Honestly ,no ,thats not enough.I simply cant afford to have it returned then have another with yet another charge come along,i budgeted for a certain amount spent on a humidor and thats all i have. Next... "captain53 What is unacceptable about a full refund and buying another humidor somewhere else of your choice?" I have time constraints Cap,im leaving to go to Cuba sunday and will rtn the following sunday with some cigars i had planned to store in my new humi.Waiting for another humi isnt an option i would like to exercise.Given im not as experienced as some of you and didnt know i could store them in ziplock bags for very long. "Bobarian Doesnt look like Cory stuck around to introduce himself or wait for a response. Dave seems like a good guy and has made the offer to pick up and issue a credit. A new humidor could be ordered and delivered by the time Cory returns from his trip. If not the boxes could be temporarily stored in zip lock bags or a cooler. Damaged feet could have happened when shipped and the tops falling off the humidification devices is pretty common." Jesus,are you this guys butt buddies or what?Anymore brown nosing and youll be livin in his pooper,jk.But really,i appreciate this offer that was never actually made...to me anyways...but i would like a humi now(have at er with the impatience jokes),i paid to have it this week and thats the point of this post,bad service,having one waiting for me when i return isnt good service. And the last one... "Resipsa Sounds to me they made an effort to make good. Sound customer services practices. Out of curiousity, why did you try to haggle (your words) since you don't want a refund (your words). Out of further curiousity, you want a humidor that isn't damaged (your words) and you need it now (your words). What would you have her do? Drive to your house and repair the humdior herself" I "haggled" because i thought 15%was not fair,not terribly confusing is it?15%refund for something that disapoints me everytime i look at it?In my eyes thats not acceptable.What would i have her do?Easy,send me another one while im waiting,charge me for a second then refund me the humi that gets brought back,confused?Probly right? Again guys,maybe this wasnt the best idea for a first post and maybe im being a big itch but i feel kinda screwed.I didnt mean to sully Cheaphumidors.com,i shopped there precisely because of this site and its very good reviews of cheaphumidors.com.If my case is an exception then let this Dave person come forward,contact me and we can sort this out.

12-22-2009, 06:06 PM	#8
Chris. PSHC! Join Date: Nov 2008 Location: Greenville, SC Posts: 1,842 Trading: (25)	Re: Junk customer service at cheap humidors I've never ordered from them before. I've been tempted by the imperfects, but there is no way of knowing what is imperfect about them, so I avoided it. I think I bought my cedar trays from them though. 2 out of 4 were glued poorly together, but that's not an issue really. Otherwise they were fine. They answered my emails and questions about the problem promptly as well. It sounds to me like they made good efforts to satisfy a customer. __________________

12-21-2009, 06:56 PM	#9
G G BR549 Join Date: Oct 2008 First Name: Greg Location: Taylor, FL. Posts: 12,754 Trading: (10)	Re: Junk customer service at cheap humidors

12-21-2009, 07:12 PM	#10
cory Guest Posts: n/a	Re: Junk customer service at cheap humidors Theres no need to close this,in not an argument,its a discussion

12-21-2009, 07:16 PM	#11
papajohn67 Reprobate From The 101st Join Date: Oct 2008 Posts: 911 Trading: (62)	Re: Junk customer service at cheap humidors Tough crowd tonight.

12-21-2009, 08:13 PM	#12
cory Guest Posts: n/a	Re: Junk customer service at cheap humidors Your right Blueface,first post and i *****ed up a storm,apparently thats not on,but whats done is done and all i wanted was fair treatment.Like i said earlieri shopped at cheaphumidors precisely because of the rave reviews the site gets here,im sure its done well by many,just not this cat.

12-21-2009, 08:52 PM	#16
cory Guest Posts: n/a	Re: Junk customer service at cheap humidors Ye,i read that to my lady friend and she laughed.Thanks for letting me **itch it up a bit guys,just feelin pissed ya know

12-21-2009, 09:14 PM	#17
kzm007 Guest Posts: n/a	Re: Junk customer service at cheap humidors Frankly, I'd be upset, too, but shipping anything into Canada worries me. I'm terrified of it going through customs and getting damaged in any way. And I must say, that's a nice humi.

12-21-2009, 09:43 PM	#18
Tarks Need to make a purchase!! Join Date: Jun 2009 First Name: Jeff Location: Winnipeg Posts: 294 Trading: (2)	Re: Junk customer service at cheap humidors Wow, I'm pissed. cory may have gone about this the wrong way but come on guys. This is no way to welcome a new member. And with all the P*FF comments. Ridiculous. Grow up.