Don't buy a Dell - Page 3

forgop · 12-09-2011, 12:35 PM

Quote:

Originally Posted by AlohaStyle

I'm on a Dell right now and had issues when I bought it, but they made up for it and I will continue to be a Dell customer depending on future needs because **** happens and all companies make mistakes.

I was pissed though because I bought a laptop on the Dell outlet site. A couple days later, I found out the extended battery physically stuck out on the bottom which I didn't want nor stated in description so I called customer service to see what the return policy was. I was told if I processed a return before I received it, I would not have any restock fees. I asked again and was told yes, I can cancel without fees/penalties so I did. I then immediately bought a different Dell without the extended battery.

When I received the 1st laptop and called CS to get a shipping label, I was charged 15% restock. They did not honor what I was previously told and after talking to multiple supervisors, they told me the original CS person had no authority to waive the fee. That is such BS because how should I know who has authority? I went by what they told me and then they did not honor it.

They did not back down and I was stuck with 2 laptops. I then googled a few Dell Executives in PR/Marketing/Sales and emailed them letters. 2 days later I got a phone call from customer service apologizing and waived the 15% fee.

I was happy the Executives actually listened and cared about a regular customer. For that, I will continue to use Dell.

Nice. I'm going to give them the opportunity to make it right, but we shall see what happens. I've tried getting an actual contact for Dell Outlet other than the handful of people from India.

icehog3 · 12-10-2011, 11:19 AM

Should I buy the farmer in the Dell?

Hi-ho, the derry-o.

CigarNut · 12-10-2011, 11:51 AM

Quote:

Originally Posted by icehog3

Should I buy the farmer in the Dell?

Hi-ho, the derry-o.

I think you should buy two!

icehog3 · 12-10-2011, 03:38 PM

Quote:

Originally Posted by CigarNut

I think you should buy two!

Only if the mouse takes some cheese.

Sonic04GT · 12-13-2011, 01:31 PM

Dell customer support is garbage but their PCs have treated me well.

Nimbus · 12-17-2011, 11:13 AM

I ordered my Dell online and love it. XPS 8300, no trouble whatsoever. Quiet, fast and up to date.

12-10-2011, 11:19 AM	#2
icehog3 Admiral Douchebag Join Date: Oct 2008 First Name: Tom Location: Clermont, Kentucky Posts: 72,380 Trading: (60)	Re: Don't buy a Dell Should I buy the farmer in the Dell? Hi-ho, the derry-o. __________________ Thanks Dave, Julian, James, Kelly, Peter, Gerry, Dave, Mo, Frank, Týr and Mr. Mark!

12-13-2011, 01:31 PM	#5
Sonic04GT Feeling at Home Join Date: Sep 2011 First Name: Chris Location: South Florida Posts: 643 Trading: (0)	Re: Don't buy a Dell Dell customer support is garbage but their PCs have treated me well.

12-17-2011, 11:13 AM	#6
Nimbus ... Join Date: Oct 2008 First Name: J Posts: 523 Trading: (7)	Re: Don't buy a Dell I ordered my Dell online and love it. XPS 8300, no trouble whatsoever. Quiet, fast and up to date.