USPS refund for late shipping and delivery failure

[FUEL]

Originally Posted by TJarv

It shows that it arrived back in St Paul and was sorted on the 5th, then was sorted again on the 7th. Maybe it's on it's way back down here

Lmao. I have not actually tracked it today; just relaying our dialogue from this morning. I will most certainly stop in at 0800 tomorrow. Its packed very will with Boveda packs, compression and bubble wrap.

[TJarv]

Originally Posted by FUEL

Lmao. I have not actually tracked it today; just relaying our dialogue from this morning. I will most certainly stop in at 0800 tomorrow. Its packed very will with Boveda packs, compression and bubble wrap.

Should be ok with the Boveda packs, I'm just hoping it lands at one of our houses soon so we know it still exists

[Zane]

Originally Posted by TJarv

Should be ok with the Boveda packs, I'm just hoping it lands at one of our houses soon so we know it still exists

It might end up on its way back. I shipped Mac a package that went to Indy for sort then out for delivery in Fishers In.... I don't live in Fishers.... Then it finally went back to sort and on to Mac.

[FUEL]

Originally Posted by TJarv

Should be ok with the Boveda packs, I'm just hoping it lands at one of our houses soon so we know it still exists

I don't want to give away too much but it is insured, contents not available for replacement though.

Brian thanks for the note, shoot you a message after I visit the friendly USPS office in the morning. Enjoy your evening all.

[CigarNut]

FWIW:

The USPS has only two "guaranteed" services: Express Mail and Global Express Mail... And you pay a lot for these services. Express Mail is $39.95 for the equivalent of a USPS Priority Mail Flat Rate box ($12.35). The cost of Global Express varies by country.

[montecristo#2]

If the package is insured, you in theory should be able to get some kind of a refund if it gets lost.

I just don't know anyone who has ever tried to get a refund for an insured package through USPS.

As a side note, I think Amazon should just buy the USPS. I have not doubt they would run it better.

[pnoon]

Originally Posted by montecristo#2

If the package is insured, you in theory should be able to get some kind of a refund if it gets lost.

I just don't know anyone who has ever tried to get a refund for an insured package through USPS.

As a side note, I think Amazon should just buy the USPS. I have not doubt they would run it better.

If a package is insured thru USPS, only the person who purchased the insurance (sender) can file a claim. If anyone claims otherwise, they're yankin' yer chain and trying to evade responsibility.

[montecristo#2]

Originally Posted by pnoon

If a package is insured thru USPS, only the person who purchased the insurance (sender) can file a claim. If anyone claims otherwise, they're yankin' yer chain and trying to evade responsibility.

Thanks Peter,

But do you know anyone who has ever actually done it? And how do you prove the contents were worth what you insured the package for? Especially if the cigars are no longer available.

This always concerns me, even though I still purchase insurance. In addition, half the people at the counter think you are not even allowed to ship cigars.

[OLS]

Originally Posted by pnoon

If a package is insured thru USPS, only the person who purchased the insurance (sender) can file a claim. If anyone claims otherwise, they're yankin' yer chain and trying to evade responsibility.

I know you are having fun with this issue, taking your jabs where you can, Peter, but now that
you have stated this twice in two different threads, allow me to show you EXACTLY where you
are wrong.... http://pe.usps.com/text/dmm300/609.htm
Direct your attention specifically to section 1.3, section b.

Who may file a claim

"Either the mailer or addressee who is in possession of the original retail mailing receipt,
or in possession of the online label record or computer printout of the Web-based application
as described in 3.1 d., for lost articles."

Any of the other sections where you feel you may be RIGHT on the issue that we both know you are
going on about, do NOT APPLY.

c. is for RETURN MERCHANDISE.
d. is for RETURN MERCHANDISE.
e. is for C.O.D.

I have no issues with reading comprehension. The regulations clearly state who may file.
Your opinion on my character based on hearing the complaints of your smoking buddy
have no bearing on the postal regulations. Furthermore I made significant efforts to make your
friend whole and have heard no more complaints from him as he smoked his way through those.
Perhaps when he is holding only ashes, he will start up again, but for now it appears that the real
issue is simply his lack of desire to collect on his insurance payment. I offered to mail him all of the
requisite paperwork to support his claim.

As for the post office, how they expect to look someone in the face and say that they will
not even ATTEMPT to collect on postage due articles, instead sending them off to some
holding facility somewhere where NO ONE wins, is beyond me. There is no surprise that
they are nearly bankrupt. When I was younger, you would simply get a card and be asked
to come and pay your ten cents or 5 dollars.

[pnoon]

Thanks for clearing that up.
I am now enlightened.

Originally Posted by OLS

I know you are having fun with this issue, taking your jabs where you can, Peter, but now that
you have stated this twice in two different threads, allow me to show you EXACTLY where you
are wrong.... http://pe.usps.com/text/dmm300/609.htm
Direct your attention specifically to section 1.3, section b.

Who may file a claim

"Either the mailer or addressee who is in possession of the original retail mailing receipt,
or in possession of the online label record or computer printout of the Web-based application
as described in 3.1 d., for lost articles."

Any of the other sections where you feel you may be RIGHT on the issue that we both know you are
going on about, do NOT APPLY.

c. is for RETURN MERCHANDISE.
d. is for RETURN MERCHANDISE.
e. is for C.O.D.

I have no issues with reading comprehension. The regulations clearly state who may file.
Your opinion on my character based on hearing the complaints of your smoking buddy
have no bearing on the postal regulations. Furthermore I made significant efforts to make your
friend whole and have heard no more complaints from him as he smoked his way through those.
Perhaps when he is holding only ashes, he will start up again, but for now it appears that the real
issue is simply his lack of desire to collect on his insurance payment. I offered to mail him all of the
requisite paperwork to support his claim.

As for the post office, how they expect to look someone in the face and say that they will
not even ATTEMPT to collect on postage due articles, instead sending them off to some
holding facility somewhere where NO ONE wins, is beyond me. There is no surprise that
they are nearly bankrupt. When I was younger, you would simply get a card and be asked
to come and pay your ten cents or 5 dollars.

[AdamJoshua]

I can tell you for a 100% fact that if a package goes missing in the mail, through the post office's fault or the person (or my case the DB) that sent its fault, the only person that can file for any type of claim, mind you this includes requesting the package be looked for in the dead letter office (in ATL), is the person that physically mailed the letter or package.

Worth noting is the package goes missing in the system and there is no return address on it, God only knows why someone wouldn't put a return address on a package, the package will end up in ATL eventually, the sender can call and request a physical search for the package at that facility, again only the sender may request this, which makes sense because if the receiver never got the package he wouldn't know what the description was, it's up to the sender and if the sender refuses to do this, well that's just odd as well isn't it.

The only way someone who is on the receiving end may file a claim, is if that person received the package, whether it is empty, opened, items missing or damaged, the receiver may then take the package, remaining contents and any packing materials to the post office to file a claim. Mind you the sender may file the claim as well, not both, but one of the two.

As far as the claim you must be able to prove what was in the package, show receipts for value, various other forms of proof and a sample of your blood, they do not make it easy to file a claim.

As you can tell I've been through this to an extreme and sadly the sender was not willing to assist in the retrieval of the package or any claims or refunds.

Hope this helps.

[pnoon]

After reading the exchange from this afternoon, I thought I would post this tidbit from the Tips For New Members thread.

• It is OK to simply read a thread that appears to be heading south, and have the willpower NOT to post to that thread.

[big_jaygee]

i like this rule as well

Cigar Asylum has zero tolerance for any posts containing:

• personal threats,
• slurs, epithets, and/or other derogatory or otherwise offensive comments regarding race, national origin, religion, or sexual orientation,
• flaming or trolling content, and/or
• spam.

if that wasnt an attempt at trolling then i dont know what his purpose was

[pnoon]

Originally Posted by big_jaygee

i like this rule as well

Cigar Asylum has zero tolerance for any posts containing:

• personal threats,
• slurs, epithets, and/or other derogatory or otherwise offensive comments regarding race, national origin, religion, or sexual orientation,
• flaming or trolling content, and/or
• spam.

if that wasnt an attempt at trolling then i dont know what his purpose was

Did you not read my response to Bob as well? So I guess you are telling me that in your judgement, if someone else breaks a rule, it is o.k. for you to do so too?

Stick to abiding by the rules yourself and let the ToE handle others. If you don't approve of how things are handled here, there are plenty of other cigar boards out there.


Oh, and since you feel compelled to remind me of the rules, let me point out this one.

Additionally, choosing not to follow these rules and guidelines may result in the loss of your access to certain areas of Cigar Asylum and, potentially, the loss of your entire membership.

If you have any questions or would like to report a post as being in violation of the rules, click on the icon resembling a yield sign on the lower left of the applicable post.

[CigarNut]

I had a package I sent USPS Flat Rate Priority Mail get lost. The USPS delivery confirmation showed that the package had been delivered. There no signature required so I am guessing that the package was left in the mailbox or at the door.

The recipient did not receive the package so I filed a claim. Since the USPS delivery confirmation showed the package as delivered they denied the claim as they stated they had done their part.

Another package got lost. I delivered it to the post office but it never showed up in the system. USPS denied the claim because they had not received the package, even though I put it in a mailbox at the Post Office. If I had waited in line and hand delivered it to them at the counter, then the claim would have been accepted.

I have only had three packages get lost and while things could be better, the USPS Flat Rate prices are so much better than other carriers that I am willing to continue to use USPS.

[massphatness]

one of the more interesting threads of 2013

[OLS]

PM SENT Peter.....I am not going to thread jack, or spread any more lurid details here.
But to say that I have no clue as to the nature of your post's intention, well that's just
horse hockey, and you certainly know it. Furthermore, I am no saint, I made errors at
the USPS. What's more, NO ONE wins when they try to collect on insurance from the
USPS, whether there is something 'interesting' in the box or not.

[pnoon]

Originally Posted by OLS

PM SENT Peter.....I am not going to thread jack, or spread any more lurid details here.
But to say that I have no clue as to the nature of your post's intention, well that's just
horse hockey, and you certainly know it. Furthermore, I am no saint, I made errors at
the USPS. What's more, NO ONE wins when they try to collect on insurance from the
USPS, whether there is something 'interesting' in the box or not.

I received no PM from you.

[FUEL]

Gentleman of Cigar Asylum,

I made the OP in an attempt to ask our community a question for the purpose of ascertaining information and possible resolutions from anyone else that may have been in a similar situation. I received the requested information and suggestions on how to rectify the situation and several PMs offering to help as well. I thank you all of you who helped.

The question was asked and answered. As far as I can tell its a done deal. If I could lock my own thread or even delete it I would. The OP has spiraled out of control from something so innocent as a request to ascertain first hand account experiences about USPS shipping to personal attacks on me (I appreciate those who respond to me about the member who made the snide comment aimed at me but he has been on my ignore list from week one and I did not even see it) to attacks from Asylum member to Asylum member.

I respectfully ask that we stop posting in this thread as the information that was sought was found, done deal. It does no good to keep this unhealthy / unnecessary banter going back and forth.

We are all gentleman, lets get back to why we all landed here originally; our brotherhood and common bond of cigars.

Have a nice day everyone.

J.

[OLS]

Sorry Peter, believe me, it was a long one. it took longer than I thought.

Look, everyone reading this thread. In a simple pass for NC cigars, I can
see working the angles, jawing at the USPS, having some kind of feeling
of entitlement to recourse. But there are other times when I have told people
who are hollering about what they are gonna 'tell their vendor' and 'what they
are gonna demand from their vendor', I tell them JUST EAT YOUR LOSS and
understand that there are times when you take an AWFUL RISK to get what
you want, that some people would have you not be able to buy in this country.
You don't make a stink, you accept the inherent risk you should have know about
and you learn your lesson. If that means you never buy from a particular entity
again, then so be it, plenty of fish in the sea. TOO much scrutiny to make a stink.

I made a USPS error that cost a botl his entire investment. I bought insurance to
help him in case of catastrophe, whether they USPS did it or the catastrophe was
my own stupid rush at the mailing kiosk. The shippee chose not to file a claim. But
the regulations state that the sender or the receiver may file a claim, and I was flat
out not going to file one. I am not an idiot. Once it was clear the USPS was NOT going
to deliver the package, which as of today is sitting on the same tracking details that
were showing for some two months ago now or better, I asked the shippee if he would
accept a package of compensatory smokes that would be nowhere near his original loss,
and ended up being approximately 2/3 of his money's worth, he told me to ship them.
This is why I get pi55y when he pops up veiled insults in all these type threads. He is
smoking the cigars I sent him with one hand and calling me a douchebag with the other.
I SCREWED UP...BADLY. Not intentionally, but badly. But I bought insurance for him the
same way I have bought insurance for many dozens of people. But I am not filing a claim
and I am not returning cash when my cigars are in the mail with the correct address and
had arrived in the correct city and have not had a tracking update in two months. ANd I am
certainly not filing a claim when he has already accepted, received and smoked the cigars
I sent to make up for his losses.

Bottom line is, don't play in a big league park if you are not prepared to lose.
I respec the OPs sudden desire to stop the bleeding. I am not trying to show
how I am the good guy and someone else is the bad guy. I know over half of the people
here likely think I was wrong from beginning to end and did NOT do what I should for a
BOTL. I understand that. I do not buy insurance for a novel way to throw ten bucks in
the street, however.