Sears Customer Service

icehog3 · 10-18-2010, 10:25 AM

Quote:

Originally Posted by Darrell

Does anyone else here regularly experience terrible customer service at Sears permanent store?

Each time Danielle and I go in there we get terrible service.

And you keep going back because........???

NCRadioMan · 10-18-2010, 10:31 AM

Quote:

Originally Posted by icehog3

And you keep going back because........???

D's just a glutton for punishment kinda dude.

Been to a number of stores and all seemed friendly enough. Then again, this is the South.

Subvet642 · 10-18-2010, 10:32 AM

Sears is a pale shadow of what it once was.

10-18-2010, 03:30 PM

Quote:

Originally Posted by icehog3

And you keep going back because........???

I have a Sears card and aside from the customer service I always find good deals and am happy with their products.

icehog3 · 10-18-2010, 05:22 PM

Quote:

Originally Posted by Darrell

I have a Sears card and aside from the customer service I always find good deals and am happy with their products.

Roger.

RGD. · 10-18-2010, 10:25 PM

I thought my wife was the only one who ever went to Sears - and that's only cause she can be a persistent b***h who isn't afraid to make a public display.

Seriously - I only ever go there for sockets and ratchets simply for the warranty/exchange policy. Last several years though have bought the Kobalt tools at Lowes which have a similar exchange policy.

Ron

Skywalker · 10-18-2010, 10:29 PM

Darrell, maybe it was your winning personality???

What???

Adriftpanda · 10-19-2010, 04:43 AM

Quote:

Originally Posted by Skywalker

Darrell, maybe it was your winning personality???

What???

oh man that is funny!!

neoflex · 10-19-2010, 08:17 AM

I hate their customer service for repairs. I have had the same part on my washing machine break 4 times. They still won;t replace the machine but that's another story. Every time I call I tell them what needs to be replaced and after the first time I always say, Its the same issue as last time. So rather than send a repair guy out with parts they send him to my house to look at it which means I end up taking at least a half day to wait on him just to be there for less than 5 minutes and than I have to take more time off for when he comes back the following week with the parts to actually do the repair. You would think they would take the service call info and at least load some parts on the van in hopes of repairing it the on the first visit.
The store service is hit or miss but I will only go there for tools and sometimes lawn equipment. Everything else is usually priced higher than the competition.

10-19-2010, 08:02 AM

Quote:

Originally Posted by Skywalker

Darrell, maybe it was your winning personality???

What???

I am always friendly to Customer Service people because I know how much it sucks to be treated crappy by customers.

Skywalker · 10-19-2010, 08:07 AM

Quote:

Originally Posted by Darrell

I am always friendly to Customer Service people because I know how much it sucks to be treated crappy by customers.

I'm sure you are!!!

10-18-2010, 10:32 AM	#3
Subvet642 Bilge Rat Join Date: Nov 2009 First Name: Darren Location: Torpedo Room Bilge Posts: 2,997 Trading: (13)	Re: Sears Customer Service Sears is a pale shadow of what it once was. __________________ *"Man's mind is his basic tool of survival. Life is given to him, survival is not." -John Galt*

10-18-2010, 10:25 PM	#6
RGD. God Like Status Join Date: Oct 2008 First Name: Ron Location: Alexandria, Virginia Posts: 971 Trading: (1)	Re: Sears Customer Service I thought my wife was the only one who ever went to Sears - and that's only cause she can be a persistent b***h who isn't afraid to make a public display. Seriously - I only ever go there for sockets and ratchets simply for the warranty/exchange policy. Last several years though have bought the Kobalt tools at Lowes which have a similar exchange policy. Ron

10-18-2010, 10:29 PM	#7
Skywalker BABOTL Join Date: Oct 2008 First Name: Dice Location: Galaxy Far Far Away Posts: 10,168 Trading: (18)	Re: Sears Customer Service Darrell, maybe it was your winning personality??? What??? __________________ Smoke what you like!!!

10-19-2010, 08:17 AM	#9
neoflex I'm nuts for the place Join Date: Nov 2008 First Name: John Location: Monroe, NC Posts: 2,765 Trading: (32)	Re: Sears Customer Service I hate their customer service for repairs. I have had the same part on my washing machine break 4 times. They still won;t replace the machine but that's another story. Every time I call I tell them what needs to be replaced and after the first time I always say, Its the same issue as last time. So rather than send a repair guy out with parts they send him to my house to look at it which means I end up taking at least a half day to wait on him just to be there for less than 5 minutes and than I have to take more time off for when he comes back the following week with the parts to actually do the repair. You would think they would take the service call info and at least load some parts on the van in hopes of repairing it the on the first visit. The store service is hit or miss but I will only go there for tools and sometimes lawn equipment. Everything else is usually priced higher than the competition. __________________