It pays to have a big mouth

neoflex · 10-27-2010, 09:52 PM

I understand that they do not build the furniture and can not control if the manufacturer falls behind in production but when all was said and done I am more annoyed that other stores had it in stock and rather than fulfill the current orders with inventory they have they would rather bump you an additional 2 months making the wait 4 months total. So even though I ordered 2 months prior they would rather keep an inventory in another store for someone to just walk in and walk out with the same furniture that I have been waiting for rather than keep their current customers happy especially since I paid in full 2 months prior so had I waited that could have been 4 months the money could have been sitting in my account and not theirs. I was also annoyed at the fact that rather than call me a month or so prior since I am sure they knew they were falling behind in production they decided to wait until the time I was to receive my furniture to inform me. So if they couldn't locate a set it would have given me very little time to find something else since most places don't stock a lot of inventory and it would have made it almost impossible to have the room ready for when the baby arrives.
I am glad that they worked with me and located a set rather than tell me I was SOL. The original woman I dealt with was kind of a b*tch and just had the too bad your SOL attitude but once I got above her to the manager she was a pleasure to deal with so I am very grateful for that since I really didn't want to become the giant d*ck I tend to become in situations like this. I also think the fact that I bought a bunch of crap that night in addition to just the babies furniture set and since it's all getting delivered together I mentioned that if they couldn't deliver the furniture in a more timely manner than they wouldn't have to bother bringing anything I bought because I would take all my business elsewhere. In the end they came through which is awesome and saved me from getting stressed out about it since they took care of it very quickly.
So tomorrow I am hoping all goes well as the way my luck usually runs the furniture will show up in Oak rather than Cherry.

Skywalker · 10-27-2010, 10:50 PM

Now my kid has to sleep on the floor because you got your way!!!

Just kidding!!!

Good for you!!!

pektel · 10-28-2010, 09:18 AM

Quote:

Originally Posted by neoflex

I was also annoyed at the fact that rather than call me a month or so prior since I am sure they knew they were falling behind in production they decided to wait until the time I was to receive my furniture to inform me. So if they couldn't locate a set it would have given me very little time to find something else since most places don't stock a lot of inventory and it would have made it almost impossible to have the room ready for when the baby arrives.

Agree completely with this. I always inform customers immediately of any news - good or bad. They appreciate the update, and it avoids any potential issues like the OP had.

10-27-2010, 09:52 PM	#1
neoflex I'm nuts for the place Join Date: Nov 2008 First Name: John Location: Monroe, NC Posts: 2,765 Trading: (32)	Re: It pays to have a big mouth I understand that they do not build the furniture and can not control if the manufacturer falls behind in production but when all was said and done I am more annoyed that other stores had it in stock and rather than fulfill the current orders with inventory they have they would rather bump you an additional 2 months making the wait 4 months total. So even though I ordered 2 months prior they would rather keep an inventory in another store for someone to just walk in and walk out with the same furniture that I have been waiting for rather than keep their current customers happy especially since I paid in full 2 months prior so had I waited that could have been 4 months the money could have been sitting in my account and not theirs. I was also annoyed at the fact that rather than call me a month or so prior since I am sure they knew they were falling behind in production they decided to wait until the time I was to receive my furniture to inform me. So if they couldn't locate a set it would have given me very little time to find something else since most places don't stock a lot of inventory and it would have made it almost impossible to have the room ready for when the baby arrives. I am glad that they worked with me and located a set rather than tell me I was SOL. The original woman I dealt with was kind of a btch and just had the too bad your SOL attitude but once I got above her to the manager she was a pleasure to deal with so I am very grateful for that since I really didn't want to become the giant dck I tend to become in situations like this. I also think the fact that I bought a bunch of crap that night in addition to just the babies furniture set and since it's all getting delivered together I mentioned that if they couldn't deliver the furniture in a more timely manner than they wouldn't have to bother bringing anything I bought because I would take all my business elsewhere. In the end they came through which is awesome and saved me from getting stressed out about it since they took care of it very quickly. So tomorrow I am hoping all goes well as the way my luck usually runs the furniture will show up in Oak rather than Cherry. __________________

10-27-2010, 10:50 PM	#2
Skywalker BABOTL Join Date: Oct 2008 First Name: Dice Location: Galaxy Far Far Away Posts: 10,168 Trading: (18)	Re: It pays to have a big mouth Now my kid has to sleep on the floor because you got your way!!! Just kidding!!! Good for you!!! __________________ Smoke what you like!!!