Who has a Keurig coffee pot?

[AD720]

Originally Posted by skullnrose

They are replacing our Platinum brewer yet again this is our third one in less than a year. I wish the product was as good as the customer service.

Ditto, we are on number three. At least they are standing behind the product. If this one breaks again I am going to ask for a different model. I bought the best though and anything will be a step down.

Originally Posted by 688sonarmen

The descale did not work. I have had mine for less than a year but don't have the receipt, will they still replace it?

If you registered it with them to get the free K-Cups you should be good to go. Otherwise you may have to ask really, really, really nice.

Originally Posted by wayner123

How did you get them to replace it twice??

Same way they replaced it the first time, I called up and explained it wasn't working (short-filling, not brewing full cups, pump failing), I jumped through the hoops (descale, clean nozzle, etc) and they sent me a new one. No problem at all, just had to talk to customer service a few times.

EDIT: Sorry Wayner, just noticed you were talking to scott...didn't mean to butt in.

[wayner123]

Originally Posted by AD720

Same way they replaced it the first time, I called up and explained it wasn't working (short-filling, not brewing full cups, pump failing), I jumped through the hoops (descale, clean nozzle, etc) and they sent me a new one. No problem at all, just had to talk to customer service a few times.

EDIT: Sorry Wayner, just noticed you were talking to scott...didn't mean to butt in.

No worries. I just wondered how they would replace it more than once. I have called 5 times to get a new k-cup holder and they keep giving me the run around. I finally got told that I need to destroy the unit I have (even though it was a gift) because the unit had already been traded in. Which makes me think that if someone got their unit replaced 2,3, etc times, they would have spare models laying around.

[waffle]

Originally Posted by wayner123

No worries. I just wondered how they would replace it more than once. I have called 5 times to get a new k-cup holder and they keep giving me the run around. I finally got told that I need to destroy the unit I have (even though it was a gift) because the unit had already been traded in. Which makes me think that if someone got their unit replaced 2,3, etc times, they would have spare models laying around.

Probably why you see a bunch of them on ebay being sold as "parts only".

[AD720]

Originally Posted by wayner123

No worries. I just wondered how they would replace it more than once. I have called 5 times to get a new k-cup holder and they keep giving me the run around. I finally got told that I need to destroy the unit I have (even though it was a gift) because the unit had already been traded in. Which makes me think that if someone got their unit replaced 2,3, etc times, they would have spare models laying around.

They made me send back the K-Cup holder part, which is likely why they are giving you a hard time about replacing the part. See below...

Originally Posted by waffle

Probably why you see a bunch of them on ebay being sold as "parts only".

Exactly, most of them are missing the K-Cup holder part so chances are they were replaced. I kept the reservoir from both of ours but just chucked the rest. That little part they make you send back sell on ebay for like $30 bucks. I guess there would be a big market for getting a replacement and buying the K-cup holder so you could re-sell the "replaced" unit.