Troubling sights at my local B&M

[Doctorossi]

Originally Posted by T.G

If he feels that his customer base doesn't want the Wolfman, fine, there are plenty of other places out there to get them. I won't assume I know more than he does about what his clientele want.

I'd like to see the Venn diagram indicating the percentage of Tatuaje customers not interested in the Wolfman- I'd imagine it's pretty miniscule. If this guy thinks "nobody wants the Wolfman", why is he carrying Tatuaje in the first place?

As for the mold, it's a little extra distressing to discover it inside a tubo, though that may indicate a problem further up the distribution chain.

[T.G]

Originally Posted by Doctorossi

I'd like to see the Venn diagram indicating the percentage of Tatuaje customers not interested in the Wolfman- I'd imagine it's pretty miniscule. If this guy thinks "nobody wants the Wolfman", why is he carrying Tatuaje in the first place?

Whether or not that is the case is not the issue, but apparently something makes him feel that way and I'm not going to sit here and pretend to know what those reasons are so as to refute them.

[Doctorossi]

Originally Posted by T.G

Whether or not that is the case is not the issue, but apparently something makes him feel that way and I'm not going to sit here and pretend to know what those reasons are so as to refute them.

Well, there is a gap between, "No one wants those." and "My customers haven't indicated much interest in those, but I'll note yours." and in that gap lies honesty, humility and customer service.

[T.G]

Originally Posted by Doctorossi

Well, there is a gap between, "No one wants those." and "My customers haven't indicated much interest in those, but I'll note yours." and in that gap lies honesty, humility and customer service.

I wasn't aware that you were there to witness the conversation.

[Doctorossi]

Originally Posted by T.G

I wasn't aware that you were there to witness the conversation.

I wasn't aware that I needed to be present in order to comment on the OP's description of the conversation. I pretty much figured that "unless the OP is misrepresenting the situation" was a caveat implicit in every response here.

[T.G]

Originally Posted by Doctorossi

I wasn't aware that I needed to be present in order to comment on the OP's description of the conversation. I pretty much figured that "unless the OP is misrepresenting the situation" was a caveat implicit in every response here.

I don't necessarily disagree with some of what you have said in theory, but without the transcript and specific context in which it was said along with having access to detailed knowledge of his customer base and their desires, agreeing in specifics requires too many assumptions for me.

[Ratters]

Originally Posted by Doctorossi

I'd like to see the Venn diagram indicating the percentage of Tatuaje customers not interested in the Wolfman- I'd imagine it's pretty miniscule. If this guy thinks "nobody wants the Wolfman", why is he carrying Tatuaje in the first place?

As for the mold, it's a little extra distressing to discover it inside a tubo, though that may indicate a problem further up the distribution chain.

I bet a ven diagram of his customer's wishes and those wanting Wolfmans would be miniscule. 90% of cigar smokers smoke General/Altadis stuff, just want something mild that smokes well, and usually does it when golfing or for some get together. People who really obsess over cigars and chase limited releases are a vast vast minority in the world of cigar smokers. Most of the cigar shops around here carry only a tiny amount of boutique smokes, really only one has a good selection, and they all do just fine. I go to the one with the boutique smokes even though it's a bit farther away because that's what I smoke and it's an all around good shop. But most smokers just don't care.