Xikar repair question

[kelmac07]

Originally Posted by forgop

So, I finally sent in a torch lighter a week ago that wasn't working. I was wondering if anyone that has done this before knows if they received any sort of acknowledgment that their item was received, what the issue was, and when they're shipping it back. Thanks.

I had a Xikar Tech that stopped working only after three weeks...sent it back, they returned it without fixing it. I called their customer service department and told them it was doing the same thing. They sent a brand new one out and a return label to ship the broke one back. I sent mine return receipt so that I knew they received it. No notification when they mailed it back.