MTX-multi-tool

md4958 · 07-18-2012, 06:02 PM

One of the problems with Xikar though is that you need to send in an item for repair or replacement, and it can take up to 3 weeks to be returned.

With Palio, you walk in to a Palio retailer and they will swap it out on the spot.

Subvet642 · 07-19-2012, 06:11 AM

Quote:

Originally Posted by md4958

One of the problems with Xikar though is that you need to send in an item for repair or replacement, and it can take up to 3 weeks to be returned.

With Palio, you walk in to a Palio retailer and they will swap it out on the spot.

The B&M I bought my Xikar lighter from said I could bring it back there and he could replace it immediately.

md4958 · 07-19-2012, 08:40 AM

Quote:

Originally Posted by Subvet642

The B&M I bought my Xikar lighter from said I could bring it back there and he could replace it immediately.

Maybe, but if you go the the xikar site it instructs you to send it in. I know that the B&M nearby will send them in for you, but you still have to wait a few weeks for it to be returned.

http://xikar.com/warranty/

Pilon · 07-20-2012, 11:59 AM

Quote:

Originally Posted by Subvet642

The B&M I bought my Xikar lighter from said I could bring it back there and he could replace it immediately.

My local B&M will do the same. They give you a new one on the spot, send in the busted one for replacement and stock the new one returned to them to replace the one they gave away.

Subvet642 · 07-20-2012, 12:02 PM

Quote:

Originally Posted by Pilon

My local B&M will do the same. They give you a new one on the spot, send in the busted one for replacement and stock the new one returned to them to replace the one they gave away.

Exactly!

Fia · 07-20-2012, 03:17 PM

Quote:

Originally Posted by Subvet642

The B&M I bought my Xikar lighter from said I could bring it back there and he could replace it immediately.

Ditto. The retailer can exchange it if he wants to. The retailer will be given a replacement by Xikar for the one exchanged. I have heard of these situations before and it may be a case where the retailer is not purchasing a xikar item direct from Xikar but from a mid level distributor. In that case, the retailer may be unaware of the Xikar exchange policy that they have with retailers.

07-18-2012, 06:02 PM	#1
md4958 Captain Cannoli Join Date: Oct 2008 First Name: Moe Location: Suffield, CT Posts: 5,712 Trading: (62)	Re: MTX-multi-tool One of the problems with Xikar though is that you need to send in an item for repair or replacement, and it can take up to 3 weeks to be returned. With Palio, you walk in to a Palio retailer and they will swap it out on the spot. __________________ "One fart can foul the air for everyone" - Esteemed philosopher "If avoiding the nasty $hit is being a snob, them I am guilty as charged."- Same esteemed philosopher.