Palio replacement?

[ky70]

My 9 year old Palio was a little loose as the detent wasn't as stiff as it should be after so many years of service, so I took it into a local B&M and they switched it out for a new one without a problem (after opening and closing mine a couple of times).

My old Palio still got the job done all the way until I exchanged it and it served me well for 9 years and many, many cuts. Here is pic of my 9 yr old Palio a few weeks before I exchanged it, followed by the new Palio.

[Don Fernando]

Originally Posted by ky70

My 9 year old Palio was a little loose as the detent wasn't as stiff as it should be after so many years of service, so I took it into a local B&M and they switched it out for a new one without a problem (after opening and closing mine a couple of times).

My old Palio still got the job done all the way until I exchanged it and it served me well for 9 years and many, many cuts. Here is pic of my 9 yr old Palio a few weeks before I exchanged it, followed by the new Palio.

if my $35 cutter broke down after 9 years I would just buy a new one and not have it replaced

[ky70]

Originally Posted by Don Fernando

if my $35 cutter broke down after 9 years I would just buy a new one and not have it replaced

Well, technically it didn't break (still usable, just not in great shape) but 9 years falls within the Palio lifetime warranty.

[Don Fernando]

Originally Posted by ky70

Well, technically it didn't break (still usable, just not in great shape) but 9 years falls within the Palio lifetime warranty.

Yeah, but still, I wouldn't return it and have it replaced after 9 years, I would have just bought a new one

[ky70]

Originally Posted by Don Fernando

Yeah, but still, I wouldn't return it and have it replaced after 9 years, I would have just bought a new one

Nice to know. I'm sure a company would appreciate someone who would buy a new product instead using their warranty but I have no problem using the company's provided warranty.

Maybe if it were an 8 year warranty I would agree with you, but that lifetime warranty part puts us on different sides of this issue. I certainly appreciate a company that stands directly behind their product...forever. With that being the case, I've been looking at other Palio products (the new lighter, fancier cutter) as I appreciate the quality of their cutter and witnessed 1st hand how they stand behind it.

[Don Fernando]

If it was a 3500 dollar cutter I would have it replaced, but hey, $35 dollars for 9 years of use, that's almost free. I rather buy a new one, keep the company in business and showing my appriciation than going thru the hassle of getting it replaced just to save a few bucks

[macsauce13]

Originally Posted by Don Fernando

If it was a 3500 dollar cutter I would have it replaced, but hey, $35 dollars for 9 years of use, that's almost free. I rather buy a new one, keep the company in business and showing my appriciation than going thru the hassle of getting it replaced just to save a few bucks

Ferdie, I respect your opinion and follow your reviews closely so don't take this as anything other than my own opinion...but I think you're barking up the wrong tree here. Regardless of what YOU would do, the OP is well within his rights to have it replaced. As a student, $35.00 is nothing to scoff at, and part of buying a Palio or a Xikar is knowing you only have to make the investment once.

My is that your opinion is a justifiable one and maybe even an honorable one, but for this thread, we get it.

[76GTFan]

Originally Posted by Don Fernando

If it was a 3500 dollar cutter I would have it replaced, but hey, $35 dollars for 9 years of use, that's almost free. I rather buy a new one, keep the company in business and showing my appriciation than going thru the hassle of getting it replaced just to save a few bucks

There business model is a profitable one I am sure. I just purchased a lighter and pouch, so it's not like I don't continue to BUY their product.