Problems with CI

dave · 04-18-2013, 07:27 AM

Let us know what they say. I've been using CI for seven years. They can be very slow to fix problems via email. Alternatively, they are one of the best CS outfits I've ever dealt with over the phone.

mahtofire14 · 04-18-2013, 12:06 PM

Well I called them, which now I now is what I should've done all along. Guy way very nice and helpful.

What the problem ended up being is I randomly used PoohPal. Hadn't seen it on there before and figured, oh, this will be way easier. So much for that. I hadn't signed in to CI yet, and PoohPal sent me straight through the ordering process without signing in. Not to mention that my Poohpal account uses a different address. CI to that different address and sent all the confirmation emails to that address. The reason why I never got them.

I had never had a problem with CI before in many dealings with them so I'm happy to say I will keep using their business.

So all is good and I'm happy because the guy at CI told me that my box of 09 V Maddies is out for shipment today. Happy Pete!

Zane · 04-18-2013, 12:34 PM

Quote:

Originally Posted by mahtofire14

Well I called them, which now I now is what I should've done all along. Guy way very nice and helpful.

What the problem ended up being is I randomly used PoohPal. Hadn't seen it on there before and figured, oh, this will be way easier. So much for that. I hadn't signed in to CI yet, and PoohPal sent me straight through the ordering process without signing in. Not to mention that my Poohpal account uses a different address. CI to that different address and sent all the confirmation emails to that address. The reason why I never got them.

I had never had a problem with CI before in many dealings with them so I'm happy to say I will keep using their business.

So all is good and I'm happy because the guy at CI told me that my box of 09 V Maddies is out for shipment today. Happy Pete!

Good to hear! This is the reason I wanted you to call.. Mostly so you could still snag those Maddies!

mahtofire14 · 04-18-2013, 03:07 PM

Quote:

Originally Posted by Zane

Good to hear! This is the reason I wanted you to call.. Mostly so you could still snag those Maddies!

Definitely. I really wanted those!

04-18-2013, 07:27 AM	#1
dave Have My Own Room Join Date: May 2011 First Name: Dave Location: Northern VA Posts: 1,180 Trading: (15)	Re: Problems with CI Let us know what they say. I've been using CI for seven years. They can be very slow to fix problems via email. Alternatively, they are one of the best CS outfits I've ever dealt with over the phone.

04-18-2013, 12:06 PM	#2
mahtofire14 Chillin in the Aging Room Join Date: Oct 2012 First Name: Pete Location: St. Paul, MN Posts: 1,610 Trading: (16)	Re: Problems with CI Well I called them, which now I now is what I should've done all along. Guy way very nice and helpful. What the problem ended up being is I randomly used PoohPal. Hadn't seen it on there before and figured, oh, this will be way easier. So much for that. I hadn't signed in to CI yet, and PoohPal sent me straight through the ordering process without signing in. Not to mention that my Poohpal account uses a different address. CI to that different address and sent all the confirmation emails to that address. The reason why I never got them. I had never had a problem with CI before in many dealings with them so I'm happy to say I will keep using their business. So all is good and I'm happy because the guy at CI told me that my box of 09 V Maddies is out for shipment today. Happy Pete! __________________ Saving basements in the Land of 10,000 Lakes.