cheaphumidors.com purchases??

Originally Posted by 14holestogie

Yep, looks like a customer service failure to me.

Problem resolved within, what, 4 days? Customer got what they wanted, and then refused the deal they brokered.

Who do these businessmen think they're dealing with?

Wow.

Maybe I wasn't clear...in Dave's first e-mail, option 1 included covering the cost of shipping the item back to him. When he finally agreed to replace the humidor (after many e-mails) the return shipping cost was out of my pocket. He did not honor his original option number 1. Dave has this all figured out where he assumes no out-of-pocket costs.