Persistence pays off

[markem]

Very nice! Kinda sad that you need to be a squeaky wheel to get better service, but I do understand the tactic.

[G G]

Originally Posted by pnoon

Good info.
But a sad statement of customer service at AT&T (and virtually everywhere else for that matter) that you have to call back so many times and get different info each time you call.

Originally Posted by markem

Very nice! Kinda sad that you need to be a squeaky wheel to get better service, but I do understand the tactic.

I absolutely hate having to do it, but it is necessary to get something done. And Peter is right, it isn't just AT&T that you have to do this with it's almost all big companies these days.

[markem]

Originally Posted by G G

I absolutely hate having to do it, but it is necessary to get something done. And Peter is right, it isn't just AT&T that you have to do this with it's almost all big companies these days.

and if you really push the envelope, you can get free charcoal and a gift card.

[pnoon]

Originally Posted by markem

and if you really push the envelope, you can get free charcoal and a gift card.

Oh snap!!

[G G]

Originally Posted by markem

and if you really push the envelope, you can get free charcoal and a gift card.

Not sure how to take this.

[markem]

Originally Posted by G G

Not sure how to take this.

Sorry, not directed at you Greg. Someone else on this forum pulled this little stunt a few years back and couldn't help bragging about it long and loud.

[G G]

Originally Posted by markem

Sorry, not directed at you Greg. Someone else on this forum pulled this little stunt a few years back and couldn't help bragging about it long and loud.

Gotcha, but you use the words "this little stunt" are you saying I pulled the same stunt? I don't remember the one you are referring to and I'm not quite sure now even more how to take what you ARE saying.

[markem]

Originally Posted by G G

Gotcha, but you use the words "this little stunt" are you saying I pulled the same stunt? I don't remember the one you are referring to and I'm not quite sure now even more how to take what you ARE saying.

Mea culpa.

No, Greg, you didn't pull the same stunt nor do I think that you ever would. I was putting a joke out there and should have been very clear that it in no way reflected on you or should be taken in a way that implied that you would do any such thing. I'm very sorry and should not have posted that in your thread.