Vinotemp... read the whole thread

lostark374 · 01-30-2009, 08:39 AM

talk about getting screwed for screws!!!

SeanGAR · 01-30-2009, 11:28 AM

Response to my email below:

Sean

Thank you for your email. We will contact Cigarasylum.com regarding this post. (oopsie)

We request serial numbers as a means of quality assurance and this verifies true Vinotemp product. We have been in the business of manufacturing wine cellars for 25 years.

His unit was not a Vinotemp. He purchased a counterfeit Vinotemp and did not purchase from an authorized dealer and wants us to make good on a counterfeit item.

Vinotemp always stands behind there product and has always put the customers experience 1st and foremost.

We recommend you purchase the product through an authorized dealer. If you let me know the area you are located I can recommend a dealer for you.

Thank You,

Alvin Patrick

It sounds like the middleman in Canada is bypassing Vinotemp and buying the units directly from the factory (in China no doubt), sticking a Vinotemp sticker on them and passing them off as real. I could see Vinotemp being pissed at this and not wanting to support this product (since it isn't theirs). Try to get phone support for an illegal version of MS Office to see what I mean. Course, if this is what happened, it would be nice if they would be more clear on what is happening.

Jay Hemingway · 01-30-2009, 12:12 PM

Quote:

Originally Posted by SeanGAR

Response to my email below:

Sean

Thank you for your email. We will contact Cigarasylum.com regarding this post. (oopsie)

We request serial numbers as a means of quality assurance and this verifies true Vinotemp product. We have been in the business of manufacturing wine cellars for 25 years.

His unit was not a Vinotemp. He purchased a counterfeit Vinotemp and did not purchase from an authorized dealer and wants us to make good on a counterfeit item.

Vinotemp always stands behind there product and has always put the customers experience 1st and foremost.

We recommend you purchase the product through an authorized dealer. If you let me know the area you are located I can recommend a dealer for you.

Thank You,

Alvin Patrick

see this here explains the situation and i agree with them (vinotemp).

i still believe that could have been explained just like that to the OP in the first place, as well as the offer to sell the screws.

Da Klugs · 01-30-2009, 12:59 PM

Edited the thread title to a neutral position. Put a note summarizing why in the first post. Bad situation for both sides.

Silound · 01-30-2009, 01:52 PM

Agreed, bad situation all around.

I can think of ways that the company could have handled it better, and for crying shame the screws wouldn't cost them more than a dollar. But they have a valid point on the counterfeit issue. Seems to me, I'd be asking about where he purchased the "Vino" and be going after the counterfeiter with great gusto.

All in all though, you can buy the screws at any hardware store for under 2 dollars

. That alone makes the whole situation.....I won't say laughable, but it makes it amusing in a wry way.

ade06 · 01-30-2009, 02:28 PM

I can understand Vinotemp being pissed off about the counterfits selling in the marketplace and nor should the company feel obligated to fix the counterfit for free, but I can't understand why they would take it out on an unaware consumer. The company's statement that "he purchased a counterfeit Vinotemp and did not purchase from an authorized dealer and wants us to make good on a counterfeit item", doesn't seem quite complete. I don't think that he would mind purchasing the missing screws or paying for the actual shipping once he was informed that his vinotemp was a counterfit. The company should charge him for the replacement parts at a reasonable markup which would apply to actual Vinotemp purchasers as well. The fact that the company is now punishing the unaware consumer by price gouging him is b.s. I wonder if the "authorized dealer" which the company's President offers to refer him to carries the screws? Probably not!

I've been contemplating purchasing a Vinotemp as my "hobby" has grown, but I think I'm going to have to pass.

01-30-2009, 03:56 PM

I thought I saw pictures somewhere he posted, maybe somewhere else, maybe to me, (been talking about trays), but cant find them. I would be curious to see what the "gray market" vino looks like. I'm also curios if its possible there is a mistake at the company and it truly is genuine and they have a "accounting" error with the serial number.

No that cant be it

.

Chas

01-30-2009, 08:39 AM	#1
lostark374 Framed Join Date: Oct 2008 First Name: Aaron Location: Southern California Posts: 432 Trading: (5)	Re: Vinotemp... a lesson bad customer service. talk about getting screwed for screws!!!

01-30-2009, 11:28 AM	#2
SeanGAR Crotchety Geezer Join Date: Oct 2008 Location: Radford VA Posts: 911 Trading: (3)	Re: Vinotemp... a lesson bad customer service. Response to my email below: Sean Thank you for your email. We will contact Cigarasylum.com regarding this post. (oopsie) We request serial numbers as a means of quality assurance and this verifies true Vinotemp product. We have been in the business of manufacturing wine cellars for 25 years. His unit was not a Vinotemp. He purchased a counterfeit Vinotemp and did not purchase from an authorized dealer and wants us to make good on a counterfeit item. Vinotemp always stands behind there product and has always put the customers experience 1st and foremost. We recommend you purchase the product through an authorized dealer. If you let me know the area you are located I can recommend a dealer for you. Thank You, Alvin Patrick It sounds like the middleman in Canada is bypassing Vinotemp and buying the units directly from the factory (in China no doubt), sticking a Vinotemp sticker on them and passing them off as real. I could see Vinotemp being pissed at this and not wanting to support this product (since it isn't theirs). Try to get phone support for an illegal version of MS Office to see what I mean. Course, if this is what happened, it would be nice if they would be more clear on what is happening. __________________ How can you have any pudding if you don't eat your meat?

01-30-2009, 12:59 PM	#4
Da Klugs Juan of 11 Join Date: Oct 2008 First Name: Dave Location: Right here Posts: 4,222 Trading: (8)	Re: Vinotemp... read the whole thread Edited the thread title to a neutral position. Put a note summarizing why in the first post. Bad situation for both sides. __________________ Communities Not Commodities. Punctuation challenged, but trying. Proud winner of phase 1 of the Weight loss contest

01-30-2009, 01:52 PM	#5
Silound ex-CS Swamp Gorilla Join Date: Nov 2008 Location: Somewhere in a swamp, south of sanity Posts: 802 Trading: (15)	Re: Vinotemp... read the whole thread Agreed, bad situation all around. I can think of ways that the company could have handled it better, and for crying shame the screws wouldn't cost them more than a dollar. But they have a valid point on the counterfeit issue. Seems to me, I'd be asking about where he purchased the "Vino" and be going after the counterfeiter with great gusto. All in all though, you can buy the screws at any hardware store for under 2 dollars . That alone makes the whole situation.....I won't say laughable, but it makes it amusing in a wry way. __________________ Back in black, and better than ever! You can't keep a good gorilla down! LSU Geaux Tigers!

01-30-2009, 02:28 PM	#6
ade06 Have My Own Room Join Date: Jan 2009 First Name: Ade Location: Philadelphia Posts: 1,190 Trading: (24)	Re: Vinotemp... read the whole thread I can understand Vinotemp being pissed off about the counterfits selling in the marketplace and nor should the company feel obligated to fix the counterfit for free, but I can't understand why they would take it out on an unaware consumer. The company's statement that "he purchased a counterfeit Vinotemp and did not purchase from an authorized dealer and wants us to make good on a counterfeit item", doesn't seem quite complete. I don't think that he would mind purchasing the missing screws or paying for the actual shipping once he was informed that his vinotemp was a counterfit. The company should charge him for the replacement parts at a reasonable markup which would apply to actual Vinotemp purchasers as well. The fact that the company is now punishing the unaware consumer by price gouging him is b.s. I wonder if the "authorized dealer" which the company's President offers to refer him to carries the screws? Probably not! I've been contemplating purchasing a Vinotemp as my "hobby" has grown, but I think I'm going to have to pass.

01-30-2009, 03:56 PM	#7
ChasDen Guest Posts: n/a	Re: Vinotemp... read the whole thread I thought I saw pictures somewhere he posted, maybe somewhere else, maybe to me, (been talking about trays), but cant find them. I would be curious to see what the "gray market" vino looks like. I'm also curios if its possible there is a mistake at the company and it truly is genuine and they have a "accounting" error with the serial number. No that cant be it . Chas