Mom's lost a customer today

JJG · 04-07-2009, 09:21 PM

never heard of Mom's but stuff like this just baffles me. why would they rather lose a $60 sale and a customer to save $20? Where I work, if someone scores a good deal because we forgot update our rates on the website, we honor it. no questions asked.

WildBlueSooner · 04-07-2009, 09:22 PM

Quote:

Originally Posted by JJG

never heard of Mom's but stuff like this just baffles me. why would they rather lose a $60 sale and a customer to save $20? Where I work, if someone scores a good deal because we forgot update our rates on the website, we honor it. no questions asked.

The things that make you say...

cle_smoker · 04-07-2009, 10:06 PM

Quote:

Originally Posted by JJG

never heard of Mom's but stuff like this just baffles me. why would they rather lose a $60 sale and a customer to save $20? Where I work, if someone scores a good deal because we forgot update our rates on the website, we honor it. no questions asked.

There you go, using common sense and good customer service. Sheesh!

But really, that is pretty crappy.

04-07-2009, 09:21 PM	#1
JJG Have My Own Room Join Date: Jan 2009 First Name: Jeff Location: Houston Posts: 1,260 Trading: (4)	Re: Mom's lost a customer today never heard of Mom's but stuff like this just baffles me. why would they rather lose a $60 sale and a customer to save $20? Where I work, if someone scores a good deal because we forgot update our rates on the website, we honor it. no questions asked.