Travel Humi (cigar caddy)

colimo · 04-08-2009, 12:04 PM

having problems w/riverfront gifts...place the order on 4/4 they are now telling me it takes 5-7 business days just to process the order and get it out the door....their customer service is horrendous...cant even get past the call center lackey to talk to someone who can do something...their prices are good..service is bad..

Prospector · 04-08-2009, 04:31 PM

Quote:

Originally Posted by colimo

having problems w/riverfront gifts...place the order on 4/4 they are now telling me it takes 5-7 business days just to process the order and get it out the door....their customer service is horrendous...cant even get past the call center lackey to talk to someone who can do something...their prices are good..service is bad..

I also purchased an 18 count from them a month or so ago and the process was not without problems. They are very slow at everything. After waiting in excess of several weeks I finally received ... the wrong item (they sent the 30 count). Contacting them and getting a response via website was also slow, but they readily agreed to send the right item, which after another delay, they did. They also sent (after another delay) a prepaid return shipping label for the wrong item to go back.

The price was indeed right, but if I had needed it in a hurry I would have been out of luck.

colimo · 04-08-2009, 04:41 PM

Quote:

Originally Posted by Prospector

... the wrong item (they sent the 30 count). Contacting them and getting a response via website was also slow, but they readily agreed to send the right item, which after another delay, they did. They also sent (after another delay) a prepaid return shipping label for the wrong item to go back.

The price was indeed right, but if I had needed it in a hurry I would have been out of luck.

if you still have the 30 ct, ill take it/buy it....that is what i was trying to order

Prospector · 04-08-2009, 05:16 PM

Quote:

Originally Posted by colimo

if you still have the 30 ct, ill take it/buy it....that is what i was trying to order

They made me send it back. Sorry

thebiglebowski · 04-09-2009, 09:25 AM

slowest... website... ever...

not very jazzed about this DL and SSN thing. not that i'm ordering - i've got two otterboxes and they're FABULOUS! can't recommend them enough.

04-08-2009, 12:04 PM	#1
colimo friend of Brother Maynard Join Date: Mar 2009 First Name: doug Location: centennial, colorado Posts: 1,322 Trading: (41)	Re: Travel Humi (cigar caddy) having problems w/riverfront gifts...place the order on 4/4 they are now telling me it takes 5-7 business days just to process the order and get it out the door....their customer service is horrendous...cant even get past the call center lackey to talk to someone who can do something...their prices are good..service is bad.. __________________ Life is too short for cheap beer, cheap liguor and bad cigars...gimme a guinness, glenlivet and a good cigar on a golf course and its heaven on earth!!

04-09-2009, 09:25 AM	#5
thebiglebowski Jack White's Roadie... Join Date: Nov 2008 First Name: larry Location: music city, USA Posts: 665 Trading: (0)	Re: Travel Humi (cigar caddy) slowest... website... ever... not very jazzed about this DL and SSN thing. not that i'm ordering - i've got two otterboxes and they're FABULOUS! can't recommend them enough.