CAO f-up

AriesOpusX · 10-25-2008, 10:03 AM

Glad to hear they took care of you. Perdomo offered to replace an entire box for me after I found a 2 inch piece of twine inside my cigar, I told them not to worry about it but I appreciated the gesture. Funny thing is when I spoke to them on the phone the guy admitted it may have been a disgruntled roller because they've found nails and stuff inside cigars before...kinda grosses you out huh?

ucla695 · 10-25-2008, 10:41 AM

Wow, that's good customer service.

Quote:

Originally Posted by AriesOpusX

Glad to hear they took care of you. Perdomo offered to replace an entire box for me after I found a 2 inch piece of twine inside my cigar, I told them not to worry about it but I appreciated the gesture. Funny thing is when I spoke to them on the phone the guy admitted it may have been a disgruntled roller because they've found nails and stuff inside cigars before...kinda grosses you out huh?

They've found nails in cigars?? Maybe they should start x-raying them before the sticks are shipped.

icantbejon · 10-25-2008, 11:00 AM

I'm glad to read this thread. I love the CAO brand, they are my go to guys. Nice to know they take care of their customers in a good way. A slow way perhaps, but still taken care of.

10-25-2008, 10:03 AM	#1
AriesOpusX Goodfella Join Date: Oct 2008 Posts: 215 Trading: (0)	Re: CAO f-up Glad to hear they took care of you. Perdomo offered to replace an entire box for me after I found a 2 inch piece of twine inside my cigar, I told them not to worry about it but I appreciated the gesture. Funny thing is when I spoke to them on the phone the guy admitted it may have been a disgruntled roller because they've found nails and stuff inside cigars before...kinda grosses you out huh?

10-25-2008, 11:00 AM	#3
icantbejon Have My Own Room Join Date: Oct 2008 First Name: Jon Location: Chester, VA Posts: 1,219 Trading: (10)	Re: CAO f-up I'm glad to read this thread. I love the CAO brand, they are my go to guys. Nice to know they take care of their customers in a good way. A slow way perhaps, but still taken care of. __________________ "Learn to pay attention. Life is hard.....it's even more challenging when you're stupid."