Xikar Customer Service - Outstanding

I sent two of my lighters back at the same time. It took them over two months to return them to me and that was only because I called and emailed several times in an effort to speed up the process. When I called and told them it had been over three weeks since they got my lighters, the customer service rep I spoke to said that it usually takes 6-8 weeks to get them back. What is worse is I got an email from them a few days after I called, stating that my lighters were now being processed and would be returned to me in a "few days". A week later I emailed them again, informing them that I still had not received my lighters. I got an email back stating that the lighters were "awaiting postage" and that they would see what they could do about having them moved to the front of the line. Who knows how much longer it would have taken if I hadn't followed up after my initial call and email. I Finally got them on Saturday. So much for two weeks. I'm just glad they finally replaced them. Perhaps they are faster with cutters, of which I have two.