Davidoff customer service SUCK!!!!

If you decide to take it further up the chain at Davidoff, I would imagine someone would take notice. Alot of good companies sometimes pick up really shitty reps. I know from experience. I wouldn't let one bad apple spoil your view of the whole organization. I would take it further up. But that's just me.

Sorry your punch broke right after you got it. It looks nice too!