Okay, not trying to be "snobby", but...

Originally Posted by 68TriShield

A polite letter is never a bad idea though a good retailer will(should) replace them for you if you are unhappy.
My local has done it for me a couple times,for some higher priced cigars.

Wayne was ready, willing and able to replace the cigar on the spot - but it's not HIS fault - so why should he be held accountable and/or financially responsible for a substandard product?

Wayne is just as curious as I am to see the results/response from Ashton on this - I made sure to explain that I mentioned his store just in case Ashton pulled their products from his business!