no more JR for BR

You already know my feelings Bart as you and I have already discussed this. You did pretty much everything a customer can do to fix the issue and customer service should not just be a caption but a reality. They failed in their duty to provide that even when you brought it to their attention and when they fail to live up to their promise to provide that level of service then as a customer you evaluate what you can live with and what you can't. Lucky for all of us there are quite a few cigar places that cater to their longterm customers in a better manner than JR's did for you. It is their loss unfortunately because you did business with them for along time and to be so frivolous as to not follow up and fix the problem they lose business and reputation which isn't a very smart thing to do for those of us who are business minded people.