Why do we pay for 'service' when it's this poor?

Starscream · 06-14-2010, 05:05 PM

That might be one of the reasons that Sears is going out of business.

06-14-2010, 05:09 PM

Quote:

Originally Posted by andysutherland

That might be one of the reasons that Sears is going out of business.

That and their contractors are terrible!!

neoflex · 06-14-2010, 05:45 PM

I bought a Washer and Dryer from them and bought the service contract for 5 years for both. Recently we had some issues with the Dryer and it literally took 5 visits to get the problem remedied. Most of this was because the first 3 times they sent the same guy and he was just band aiding the problem rather than ordering the needed replacement parts. When the second guy came on the 4th visit he ordered a crap load of parts and came back a week later to install them. Problems solved. I think they finally sent a new tech because I ended up taking the thing apart a saw new parts were needed and chewed the CS rep a new one and said their tech was incompetent.
The problem is a good portion of society just doesn't take pride in their work anymore and just do enough to get by and collect a paycheck.

captain53 · 06-14-2010, 06:05 PM

I buy non-powered hand tools at Sears and nothing else. Bought a new refrigerator from them 30 years ago and after paying them $50 for delivery before the Christmas Holiday got it a week late after days of hell raising with them. Sorry Bustards and yes that is why they are broke.

Tenor CS · 06-16-2010, 02:52 PM

Quote:

Originally Posted by captain53

I buy non-powered hand tools at Sears and nothing else.

Most of my tools are Craftsman. I have a nice ratchet set and a bunch of other tools. I live in an apartment, so I'm not Mr. Fixer Upper. Just little stuff you need for minor repairs. If something big needs to be fixed, I call maintenance.

aich75013 · 06-16-2010, 03:03 PM

Quote:

Originally Posted by Tenor CS

If something big needs to be fixed, I call maintenance.

My wife does that. Unfortunately, my number must be listed under maintenance on her phone.

There was a time that I would answer my phone "tech support," but she has gotten much better about that.

kelmac07 · 06-14-2010, 07:08 PM

Quote:

Originally Posted by andysutherland

That might be one of the reasons that Sears is going out of business.

Ya think?

06-14-2010, 05:05 PM	#1
Starscream Knowhutimean, Vern? Join Date: Oct 2008 First Name: Andy Location: In a little town somewhere in the USA Posts: 10,237 Trading: (4)	Re: Why do we pay for 'service' when it's this poor? That might be one of the reasons that Sears is going out of business. __________________ Insert quote here.

06-14-2010, 05:45 PM	#3
neoflex I'm nuts for the place Join Date: Nov 2008 First Name: John Location: Monroe, NC Posts: 2,765 Trading: (32)	Re: Why do we pay for 'service' when it's this poor? I bought a Washer and Dryer from them and bought the service contract for 5 years for both. Recently we had some issues with the Dryer and it literally took 5 visits to get the problem remedied. Most of this was because the first 3 times they sent the same guy and he was just band aiding the problem rather than ordering the needed replacement parts. When the second guy came on the 4th visit he ordered a crap load of parts and came back a week later to install them. Problems solved. I think they finally sent a new tech because I ended up taking the thing apart a saw new parts were needed and chewed the CS rep a new one and said their tech was incompetent. The problem is a good portion of society just doesn't take pride in their work anymore and just do enough to get by and collect a paycheck. __________________

06-14-2010, 06:05 PM	#4
captain53 Have My Own Room Join Date: Jul 2009 First Name: Dave Location: Lake of the Ozarks & Austin, TX Posts: 1,333 Trading: (3)	Re: Why do we pay for 'service' when it's this poor? I buy non-powered hand tools at Sears and nothing else. Bought a new refrigerator from them 30 years ago and after paying them $50 for delivery before the Christmas Holiday got it a week late after days of hell raising with them. Sorry Bustards and yes that is why they are broke.