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12-01-2010, 06:37 PM
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#1 |
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Oh yeah, I'm awesome!
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Re: A shining example of poor customer service!
Did they keep the difference between what they shipped and what you paid??? Or did it end up even?
Also curious if they said upfront what the shipping costs would be and then it ended up being something different. Last edited by bscottskangum; 12-01-2010 at 06:44 PM. |
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12-01-2010, 06:42 PM
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#2 |
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Fatter than you!
Join Date: Oct 2008
First Name: Larry
Location: A little place called home.
Posts: 5,397
Trading: (44)
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Re: A shining example of poor customer service!
Why not simply call you and ask for the difference before shorting you on the order? Doesn't make a whole lot of sense to decide which part of your order was the $6 difference.
__________________
If we weren't supposed to eat animals, then how come they're made of meat? You can never have too many cigars, they are like an investment in good times. 
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12-01-2010, 06:46 PM
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#3 | |
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Opa!!
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Re: A shining example of poor customer service!
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 That was the first thing I thought of.. Or didn't they give you a final price? Or why wouldn't they call you to tell you the order is more expensive?
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"If I give a businessman 10,000 francs, what is that to him, he is rich. But if I give him a Cohiba cigar, that is style."-Hotel Rwanda |
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12-01-2010, 06:57 PM
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#4 |
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Ephesians 2:8
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Re: A shining example of poor customer service!
Technically I guess they "gave" me $1. I ordered two ounces of stuff, coming up to $5 per flavor. So, they removed one flavor worth five bucks, and wrote off one buck in shipping.
Needless to say, many places give you free shipping on all or larger orders. There is nothing mentioned about how much shipping is charged- I reckon with your cc number they tell you a shipping charge will be added. I also guess that they figured calling me would also reduce their profit margin.  Anyway, displeased with their business practices!
__________________
 God loves you so much, that he made you read this, just to let you know.
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12-01-2010, 07:03 PM
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#5 | |
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Oh yeah, I'm awesome!
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Re: A shining example of poor customer service!
Quote:
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12-02-2010, 03:36 AM
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#6 | |
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Opa!!
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Re: A shining example of poor customer service!
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Plus with social networking being huge they could potentially lose a lot of business because of this or a future problem.
__________________
"If I give a businessman 10,000 francs, what is that to him, he is rich. But if I give him a Cohiba cigar, that is style."-Hotel Rwanda |
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12-02-2010, 05:24 AM
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#7 |
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Guest
Posts: n/a
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Re: A shining example of poor customer service!
Wow, I am surprised to hear this. I've dealt with the Boswells many times and never would have thought they would do business this way. I agree, this is a pretty crappy way to handle things. A phone call would have been nice...
 Cheers, G |
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