A shining example of poor customer service!

bscottskangum · 12-01-2010, 07:03 PM

Quote:

Originally Posted by hotreds

I also guess that they figured calling me would also reduce their profit margin.

Anyway, displeased with their business practices!

Communication is a key to quality customer service

GreekGodX · 12-02-2010, 03:36 AM

Quote:

Originally Posted by bscottskangum

Communication is a key to quality customer service

Exactly.

Plus with social networking being huge they could potentially lose a lot of business because of this or a future problem.

12-02-2010, 05:24 AM

Wow, I am surprised to hear this. I've dealt with the Boswells many times and never would have thought they would do business this way. I agree, this is a pretty crappy way to handle things. A phone call would have been nice...

Cheers,
G

12-02-2010, 05:24 AM	#3
Martel Guest Posts: n/a	Re: A shining example of poor customer service! Wow, I am surprised to hear this. I've dealt with the Boswells many times and never would have thought they would do business this way. I agree, this is a pretty crappy way to handle things. A phone call would have been nice... Cheers, G