FedEx - We'll deliver when we want to.

[MikeyC]

Typically, FedEx has been pretty reliable for me. I've had WAY more problems with DHL and UPS. Plus, on the rare occasion that I have had a problem with FedEx they've been pretty good about fixing it.

Today though FedEx has me pulling my hair out. I had a package shipped to me on Wednesday priority overnight (guaranteed next day delivery by 10:30 AM). It wasn't even out for delivery by 10:30 AM. Since my office is now closed I asked that it be held at the distribution center near my house. "No problem!" is what I was told and I was assured that the package would be at the distribution center no later than 2:30 PM. Well, here it is nearly 3 PM and I called them and you know what? The package has not yet arrived at there.

The worst part is . . . they told me the internet tracking service is not working at all. So, I have to call and speak to a representative any time I want an update on where the package is.

On the other hand, I've seen the UPS driver THROW packages down my 20 ft. long front walkway on several occasions. I've called to complain about it and all UPS doesn't even care. I just can't win I guess.

[shilala]

Originally Posted by MikeyC

On the other hand, I've seen the UPS driver THROW packages down my 20 ft. long front walkway on several occasions. I've called to complain about it and all UPS doesn't even care. I just can't win I guess.

When I worked there at Christmas I had to stand on boxes to get to stuff.
The truck was literally packed to the roof and I'd have to climb over the top and drill down through packages to get whatever needed getting.
Everything would be covered with mud and slop and boxes got crushed.
UPS figures that in. It's standard procedure.
In just the last year they have instituted a brand new system where the trucks get loaded in the order they're to be delivered.
That should change everything, including the throwing of packages.
I've watched UPS guys crack and stomp a package to mush.
I was only there a month and at the end of my stint the unit director asked me if I'd come on full time.
I told him "Thanks, but there's not a chance in hell." It's easily the most stress-filled job I've ever witnessed.
UPS guys are fun to drink with, so I guess there's a positive side.

[14holestogie]

Yep, I receive at least a package a week out here in the sticks and after about 200 successful deliveries, the only issue was with FedEx. I, like Bao, also had a new driver supposedly delivered. Never got it, was home waiting on it, the FedEx driver swore he delivered and it was stolen. I must have some really selective thieves working my neighborhood to only lose one package. I'll not bid or order if FedEx is involved.

[MikeyC]

Originally Posted by MikeyC

Today though FedEx has me pulling my hair out. I had a package shipped to me on Wednesday priority overnight (guaranteed next day delivery by 10:30 AM). It wasn't even out for delivery by 10:30 AM. Since my office is now closed I asked that it be held at the distribution center near my house. "No problem!" is what I was told and I was assured that the package would be at the distribution center no later than 2:30 PM. Well, here it is nearly 3 PM and I called them and you know what? The package has not yet arrived at there.

The worst part is . . . they told me the internet tracking service is not working at all. So, I have to call and speak to a representative any time I want an update on where the package is.

Thought I would throw in a quick update to this situation . . .

I called FedEx about 4 PM and was told my package was at their distribution center near my house. I hopped in the car and when I got there I was told they have NO idea if the package is in the building or not. The woman at the counter told me based on the tracking scans she believes a sticker fell off my box and got stuck to another and that my package is in Memphis.

I'm quite ticked about this whole situation and is by far the worst FedEx experience I've ever had. If the package is a day or two late it's OK, I just REALLY REALLY hope they didn't lose it.

I was told to call back the distribution center at around 6:30 PM as they are initiating a trace on the package.

Meanwhile, FedEx's on-line tracking tool is still BROKEN.