Troubling sights at my local B&M

[OLS]

I agree with Bobarian and I will butcher his statement to bend it towards mine. There are reams of threads about
people who hate their B&Ms because of A or B, but relatively few if any by people who are going to start a B&M to
fill the niche they feel is not being properly served. It's a brutal business, with some of the most intense internet
competition that exists. They are not in business to cater to your every need, and the ones that DO often can't
make a go at it for long. You can't be all things to all people and this is a free country where you are invited to
open your own $*&(&%& shop, lol. The bottom line continues to be, shop where you feel best served. Horror
stories about B&Ms are nothing new. Most of these guys could care less where you shop. Have you noticed that?

[Doctorossi]

Originally Posted by OLS

It's a brutal business, with some of the most intense internet competition that exists.

Just one more reason to make the customers that you are privileged enough to see enter your shop feel heard and serviced, even if you don't have what they're looking for at the moment... right?

The intensity of competition is cause for more customer service, not less.