Davidoff customer service SUCK!!!!

[longknocker]

On A Similar Note: I Deal With CI & CBID on a regular basis, as I'm Sure Most Of Us Do. If I ever have a problem with an order(Only Had 2 Problems In 3 Years), They Remedy The Situation Immediately! In Fact, They Shipped me The Wrong Sticks On A CBID order Fri. I Called The CS Rep This Morning & She Apologized Profusely And Asked What I Wanted Done. I actually wanted the sticks she sent me by mistake, so I asked to keep them and Pay a discounted, average CBID Price for them. She went One Step Better and gave them to me for $5 Off the discounted CBID Price and Is shipping my original Order Out Today! Now THAT'S Customer Service, My Friends!

[shilala]

Originally Posted by longknocker

On A Similar Note: I Deal With CI & CBID on a regular basis, as I'm Sure Most Of Us Do. If I ever have a problem with an order(Only Had 2 Problems In 3 Years), They Remedy The Situation Immediately! In Fact, They Shipped me The Wrong Sticks On A CBID order Fri. I Called The CS Rep This Morning & She Apologized Profusely And Asked What I Wanted Done. I actually wanted the sticks she sent me by mistake, so I asked to keep them and Pay a discounted, average CBID Price for them. She went One Step Better and gave them to me for $5 Off the discounted CBID Price and Is shipping my original Order Out Today! Now THAT'S Customer Service, My Friends!

I'm thrilled to hear that, Greg.
I didn't have the same experience with cbid/CI at all. As a result, they're dead to me.
Ferd, I feel ya, brother. I seriously love me some avo #9 maduros.
There's plenty of other cigars available from real botl's.

[longknocker]

Originally Posted by shilala

I'm thrilled to hear that, Greg.
I didn't have the same experience with cbid/CI at all. As a result, they're dead to me.
Ferd, I feel ya, brother. I seriously love me some avo #9 maduros.
There's plenty of other cigars available from real botl's.

Sorry About Your Dealings With CI, Scott.