Troubling sights at my local B&M

[Doctorossi]

Originally Posted by OLS

It's a brutal business, with some of the most intense internet competition that exists.

Just one more reason to make the customers that you are privileged enough to see enter your shop feel heard and serviced, even if you don't have what they're looking for at the moment... right?

The intensity of competition is cause for more customer service, not less.